One of the few perks of being back in Jersey is that I get to witness my mom's amusing antics - which she takes
very seriously. She believes in writing letters. I am told this one is about the principle. Posted below is a letter to a provider of toilet paper.
January 10, 2012
To Whom It May Concern:
Per a conversation with a customer service representative in November 2011, I am returning one of the toilet tissue rolls in order for you to see the defect. As I stated on the phone, the tissue came apart into pieces of dusty powder and was unusable.
I truly appreciate the attempt to rectify this issue by sending me coupons for non-individually wrapped toilet paper, but I prefer the individually wrapped tissue rolls. I always purchase them in bulk (33 rolls) from Costco. I prefer the individually wrapped tissue because I place them in a decorative tissue holder and thus find it more sanitary to have them covered. Although you sent me coupons for three 12 packs of tissue, I was unable to locate any that were individually wrapped in local stores. Then, to add insult to injury, the coupons did not cover the entire purchase. I ended up paying $3.57 over the coupons, in short, you sent me 36 complementary rolls but I had to pay out of pocket for 3 of them.
Recap:
1). I purchased the 33 rolls of toilet paper at Costco that were damaged for the amount of $28.99 plus tax.
2). I called the 1-800-835-7268 and reported my disappointment to a representative named Susan.
3) The representative apologized for my inconvenience and told me that she would send me coupons to make up for my dissatisfaction.
4). I received 3 coupons for the 12 packs of toilet paper and those were not packaged in the individually wrapped rolls.
5). I have 36 rolls of tissue that I cannot place in my tissue holder for easy access because it is unsanitary.
6). I had to pay an extra $3.57 to purchase the toilet paper using the coupons.
My question is - how did you really compensate me for purchasing 33 rolls of your product that were defective, considering I had to pay out of my pocket to cover the difference between the coupons and the actual cost. I am so frustrated that I even had to write this letter and more disappointed in your company that prides itself on customer satisfaction.
Please find attached the receipt and reference number.
Respectfully submitted,
Momma Duke
Disappointed Customer